Shipment & Delivery Policy

Order Processing

• All orders placed Monday to Saturday before 1:00 PM are processed on the same day.
• Orders placed after 1:00 PM will be processed on the next working day.
• Orders placed on Sunday will be processed on Monday.

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Delivery Time

• Major Cities (e.g., Islamabad, Lahore): Delivery may take 2–4 working days (Monday–Saturday).
• Deliveries outside Punjab: Estimated delivery time is 4–5 working days.
• Sale or Promotion Days: Delivery may take 5–7 working days due to high order volume.

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High-Value Orders

For orders above Rs. 20,000, Zagro Footwear may request the customer to pay an advance amount to confirm the order.

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Undelivered Parcels

• If a parcel is returned due to customer negligence, the customer's account may be placed on hold, and advance payment will be required for future orders.
• If the courier is unable to deliver the order, it will be returned to us. Our customer service team will contact you to arrange redelivery.
• If we do not receive a response from the customer, the order will be canceled.

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Customer Support

For any shipment or delivery-related queries:

Helpline: 0321-9430323
Timings: Monday–Saturday, 9 AM – 5 PM

Email: customercarezagro@gmail.com

Our team is always available to assist you.

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Order Cancellation

Please note that Zagro Footwear may cancel orders due to:

• Out-of-stock items
• Pricing or system errors
• Missing or incomplete customer information

Thank you for your understanding.